We are trying to import contacts into HubSpot, but when we click the import link, we are getting an error page:
“That page is nowhere to be found.”
We already tried:
But the issue remains.
Hi @Vanithavenkatac,
Which import link exactly are you referring to? Can you share a screenshot?
Could you confirm that there is no restriction on your account (suspension or otherwise)?
Has a super admin tried to import contacts to rule out permission issues?
Are you on a paid subscription?
Best regards
Dear Team,
We are using the standard contact import link inside HubSpot. When we
click *Contacts → Import → Start an import*, it redirects to the following
URL and shows the error:
There are *no restrictions or suspensions* on our account. We have been
able to use the import feature earlier without any issues.
Yes, a *super admin* has tried importing contacts as well, but the same
error appears.
We are on a *free HubSpot plan*. Import was working earlier, and we have
already imported contacts previously. The issue started only recently.
Regards,
Vanitha V
@Vanithavenkatac when did this issue start occurring?
Hi Team,
We started facing issues from 2.30 pm itself
Regards
Vanitha V
@Vanithavenkatac these issues occur occasionally. While I understand it’s an inconvenience and potentially blocker, typically these issues resolve over the course of 24 hours.
As a free user, without access to HubSpot support (this here is a community of volunteers who do not work for HubSpot), this can’t be escalated unfortunately.
Hi there @Vanithavenkatac,
Thank you for posting to the Community!
Could you please share a full-page screenshot of the error you are seeing?
Cassie, Community Manager
The “that page is nowhere to be found” error on the HubSpot import page usually points to one of these:
1. Permission issue — import access is controlled separately in HubSpot. Go to Settings > Users & Teams > the relevant user > Permissions, and check that “Import” is enabled under the CRM section. This is the most common cause.
2. Wrong URL — if someone bookmarked an old import link or is clicking from an old email notification, it may point to a broken path. Navigate directly: Contacts > top right corner > Import, rather than using a direct URL.
3. Portal mismatch — if the user is logged into multiple HubSpot accounts/portals, the link might be routing to the wrong portal ID.
Once you resolve the access issue: if you find HubSpot’s native import flow frustrating for regular imports, there’s a tool called Emport (emport.io) that handles field mapping automatically and catches duplicates before they land. Might save time on future imports.