I urgently need to import a list but the following error screen appears with the message:
Hi @BFreitas,
I’d recommend clearing your browser cache and cookies and trying again. If that doesn’t work, I’d recommend trying in a private or incognito window, to make sure that the problem isn’t caused by a browser extension.
If it still doesn’t work, I’d recommend trying another supported browser than the one you’re using right now – that usually does the trick.
Best regards!
Thanks for attention
Had already tried it on Google Chrome, Firefox and now Microsoft Edge and all in all the same error message appears.
Hi @BFreitas,
Have you tried in a private / incognito window? Different browsers might still have extensions running.
Best regards
Yes, I tried through incognito window in all 3 browsers, but in all the same error message keeps.
Hi @BFreitas ,
This type of errors occurs sometimes and then are resolved themselves. Give it sometime. I can see its been more than ten hours since the issue happened, try to login now and import the list and check. I hope it might have resolved.
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
Folks,
I thank everyone for their goodwill. This account is from a client that we took over recently, I analyzed it more coolly and I believe that maybe this is due to the number of contacts already existing at 4,500, maybe the current Hubspot Free plan doesn’t allow to upload new contacts.
Can any of you confirm this to me please?
Hi @BFreitas,
This is not the issue, the contact limit is much much much higher than that. The screenshot does hint at a temporary issue or bug.
Have you tried on another device?
Best regards!