It would be desirable and helpful in the daily work at the Help Desk if the scope of tasks within the Help Desk could be expanded. After creating a task, the field is very small and confusing for further editing or reviewing. Please add an “enlargement function” for this field.
Hi @Janine2, I’m Rose, the Product Lead for HubSpot’s Help Desk tool.
At this time there are no plans to develop this Idea, as the team is focused on other improvements to the workspace, including enhancements to search, Customer Agent reply recommendations, and collaboration (through comments/notes).
I can totally understand how tasks could be improved to be easier to view and update within help desk—this is not to say that this idea will never be developed, just that there are no plans to do so at this time.