Does anyone know how to fix the following problem. I have just completed the videos and quizzes to take the final digital marketing exam - however it wont let me click start? anyone know how to fix this? I have tried going incognito, trying different web browsers and clearing my cache.
same
Same issue with Content Marketing Exam
Been having this issue since last night in the Service Hub Software course; no quizzes, and the exam will not load. I’ve tried a new device, cleared the cache and cookies, restarted my computer, tried it on both Chrome and Edge, and on home and library networks. Does anyone have a workaround?
Hey @BTBBurger, @FrankiG, @CFulton6, @Nnoor9
Thanks so much for bringing this to the Community! I’m happy to pair with our Academy team on this directly and keep you updated on this thread. Are you able to confirm if you’re still seeing this issue persist?
Looking forward to your responses!
Sam, Community Manager
Yes, I am still seeing this issue. On both browsers and I even tried it on my personal computer with the same result.
Hey @FrankiG and @CFulton6,
Thank you both for your quick replies - I’m now seeing quite a few threads open on this now. I’ve flagged this directly to our Academy Team and will keep this and the relevant threads updated as well!
Thanks for flagging and thank you for your patience here so far!
Sam, Community Manager
Hi @SamTassey These buttons are supposed to be black, correct? I’m in Ohio; spoke with someone in Pennsylvania and it was working for him, and he said these buttons are supposed to be black. Still not working in Chrome or Edge or on my iPad.
@BTBBurger There was an issue on our end that temporarily affected our services. However, I am pleased to inform you that I just received an update confirming that everything is back to normal. Our team has worked diligently to identify the root cause of the problem, and a fix has been successfully implemented. We appreciate your patience during this time and are here to assist you with any further questions or concerns you may have. Thank you for your understanding!
Thank you!
The Academy team
Hello, I’m having an issue where the exam is not loading.
Hey @dtamasauskas,
Welcome to the Community and thank for reaching out here!
To further assist you here would you mind providing the full name of the Course that you’re attempting to take the Exam for? Would you mind also confirming that you’ve attempted clearing your cache or tried another browser (e.g. if you’re using Chrome, try Firefox or Safari)
Looking forward to your response!
Sam, Community Manager
I was taking the Social Media Marketing course. I tried all of those troubleshooting steps, but the problem eventually resolved itself. After a couple of hours, the test finally loaded.