I’ve tried multiple browsers, changed settings, changed exams and none of the quiz or exam buttons are working. I get an error for the quizzes and prompt to continue on in the course. The exam buttons show a spinning wheel for a couple seconds then stay on the page.
I’ve already tried taking it on Edge, on my cell phone, incognito mode. I added the site to pop-ups. I removed all extensions. Everything I could think of. A person who understands computers tried to help me but said that the problem is really with the page.
The exact problem: when clicking the “Start exam” button, a “thinking” icon appears for less than 2 seconds, disappears, and nothing happens.
I’m having the same issue today
I recently completed the Social Media Marketing courses at the intermediate level and I was ready to begin the certification exam. However, I’ve been unable to access or load the exam. This is my first attempt, and I have not tried to take the exam before.
I’m using a Mac computer and have tried both Safari and Google Chrome browsers. I also cleared the cache and restarted my computer, but the issue still persists.
Could you please assist me in resolving this so I can proceed with the exam?
im having the same problem, with windows, i think u need to pay or go with freeTrial… i will wait for an answer, but it is super silly if it is thge case, made me waist lots of time to (not) find a solution
Hey @tgabelia,
There was an issue on our end that temporarily affected our services. We can see this on quite a few similar threads like this one here:
However, I am pleased to inform you that I just received an update confirming that everything is back to normal. Our team has worked diligently to identify the root cause of the problem, and a fix has been successfully implemented. We appreciate your patience during this time and are here to assist you with any further questions or concerns you may have. Thank you for your understanding!
Thank you!
Sam, Community Manager
Doing HubSpot Marketing Hub Software course. I can’t complere practical exercises, simply can’s submit to finish exercise. Can’t take quizzes either, “There was a problem loading this page.” message always. Tried cleaning cache, tried incognito mode, tried Chrome and Safari, the issue is still there, can’t get a certificate.
Hey @StacyL,
There was an issue on our end that temporarily affected our services. We can see this on quite a few similar threads like this one here:
However, I am pleased to inform you that I just received an update confirming that everything is back to normal. Our team has worked diligently to identify the root cause of the problem, and a fix has been successfully implemented. We appreciate your patience during this time and are here to assist you with any further questions or concerns you may have. Thank you for your understanding!
Thank you!
Sam, Community Manager
Hi, I have two questions. I’m trying to retake the Marketing Hub Software exam but when I click the start exam button, nothing happens. I have tried different browsers, but that didn’t help.
Also, being a marketing company, Hubspot should give an option to speak with a human being within the chatbox AI! That should be a common sense thing and I’m disappointed that Hubspot is relying on AI a little too much! !
Hey @MThomas96,
There was an issue on our end that temporarily affected our services. We can see this on quite a few similar threads like this one here:
However, I am pleased to inform you that I just received an update confirming that everything is back to normal. Our team has worked diligently to identify the root cause of the problem, and a fix has been successfully implemented. We appreciate your patience during this time and are here to assist you with any further questions or concerns you may have. Thank you for your understanding!
Thank you!
Sam, Community Manager
Hi, I’m completing HubSpot Academy practical exercises (Sales Hub).
I can access the labs and complete the steps inside HubSpot, but the exercises are not being validated. The Exercise complete button either doesn’t respond or doesn’t register my work, so the exercise stays failedor uncompleted.
This happens across multiple exercises, not just one, and the exercise about filtering contacts also did not validate, and I can’t re-submit it because the Submit button doesn’t work.
I’ve already tried private mode, clearing cache,cookies, different browsers (Chrome,Firefox), and logging out,in.
How can I get these exercises validated or fixed? Is there an Academy Support channel that can manually validate them?
Hey @clo26,
There was an issue on our end that temporarily affected our services. We can see this on quite a few similar threads like this one here:
However, I am pleased to inform you that I just received an update confirming that everything is back to normal. Our team has worked diligently to identify the root cause of the problem, and a fix has been successfully implemented. We appreciate your patience during this time and are here to assist you with any further questions or concerns you may have. Thank you for your understanding!
Thank you!
Sam, Community Manager
Thank you Sam! 
I’m trying to start a HubSpot Academy exam, but the Start exam button doesn’t work. The exam has never actually started, and some quizzes also stay stuck on Loading.
I’ve already tested this on desktop and mobile, and I’m seeing the same issue on both. My account is on the free tier, so I don’t see a Contact us option in HubSpot support.
If helpful, I can provide:
- the exact certification name
- screenshots of the loading state
- browser/device details
- timestamps of the attempts
Hey @DFawkes
There was an issue on our end that temporarily affected our services. We can see this on quite a few similar threads like this one here:
However, I am pleased to inform you that I just received an update confirming that everything is back to normal. Our team has worked diligently to identify the root cause of the problem, and a fix has been successfully implemented. We appreciate your patience during this time and are here to assist you with any further questions or concerns you may have. Thank you for your understanding!
Thank you!
Sam, Community Manager
Same thing is happening for me on the Inbound Marketing exam.
I’m seeing the same issues
Same . I am trying to take an exam and it’s not working . I have an exam due for school .. very frustrating
I’m having the same issues
What is a time frame for getting this back up ? I have it due for school