I finished the social media marketing course yesterday and was about to take the exam. Within a second it showed time’s up immediately. Contacted support and was told that it might have been just a glitch. Retried after more than 12hrs, start exam button doesn’t work at all. I’ve tried every recommendation here, tried a different browser, cleared cache, removed all extensions, used incognito but still unable to take the exam. I was really excited to get a certificate 
Hello @jazminellanes ,
Thank you for reaching out to the academy community page! I’m happy to help out with this. Are you still have the issue taking the exam?
Thank you!
Anissa
I was able to take it via mobile phone. Not sure why that is