Hello!
I’ve been having an issue last couple days when I tried taking Inbound Marketing and Social Media tests. Whenever I press the button saying “Take Exam” or “Retake Exam” the Time’s Up message comes up right away and doesn’t let me even answer a single question. How can I fix this? I even tried using different browsers/PCs but I have the same issue, so I think it might be account related but I can’t get support anywhere.
Thanks and hopefully we might find a solution together.
Hello @Th0mas,
Thank you for reaching out. I am sorry you are having this issue. We want to consider the exam instruction, if you have finished the exam after one hour and you have not reached the pass mark you have to wait twelve hours before you’ll be given another chance. If that 12 hours has laps first before clicking retake icon make sure you clear your browser’s Cookie and cache selecting for all time and open the page on incognito window.
Please let me know if the issue still persists.
Always,
Hi @APernell! Thank you for reaching out.
I tried that, but the issue still persist. The issue is that every time I press the button to retake the test (or any other test) I instantly get the message that the time expired and can’t even see the test. Below you can check some pictures step by step showing what I see.
Thank you again and I’ll be looking forward to your response!
Hello @Th0mas ,
Are you taking these exams on a different email. I am not seeing an exam for the Inbound Marketing course?
Always,
Anissa
I have the same issue right now and I’m trying to resolve this I called hubspot they told me to use another browser but that didn’t work so I’m stuck trying to figure out how I’m going to get certified for SEO. i just might have to take the test on google sites
I am experiencing the same issue. I tried taking test multiple times after 24hr gap and same thing happens, it shows time up as soon as I start. It is quite frustrating thb.
