My company exhibited at an event yesterday and we used our contact form that is linked directly with hubspot to capture visitors information. Even though we have the contact form submissions confirmed via email, none of the data has actually appeared in our CRM and when i use the link in the hubspot email notification to take me to the contact it opens up to a completely different, random contact nothing to do with the actual submission.
Hi @MNagle,
Happy to help here. This is a common mistake. It sounds like you didn’t enable the “Always create contact for new email address” in the forms editor options tab, did you?
All of the submissions were merged into one contact, as HubSpot thought it was the same person submitting the form again and again, updating their information.
You can still access the individual submissions by exporting the form submissions and re-importing them as contacts: Export form submissions
Make sure to remove any additional email addresses from the merged contact record first: Add multiple email addresses to a contact
If possible, you could also consider deleting the merged contact before re-importing for a clean start.
Best regards
Many thanks for clearin gthis up Karsten, however i am unable to find this option for the forms, is this only for hubspot createed form or for non-hubspot ones too?
@MNagle only for HubSpot forms, I’m afraid. If you continue to use a non-HubSpot form, you would have to open it in a private tab, then close that tab after a submission, then open a new private tab.