Hello - I have been having trouble with the card scanning in Hubspot App for over a year now. Previously when I would scan a business card the field would auto populate and I could toggle if it was a Mobile or “Phone Number”.. Since about a year ago a change was made where it will only put the number as phone number, which is incorrect. Anyone have this issue? I have no idea why Hubspot would make that change.
Hey @MDeKoeyer,
Thanks for posting in the Community!
I’m not finding any updates to this scanner that would explain this behavior. Just out of curiosity, have you tried deleting the app and re-downloading it to see if this corrects the. behavior?
Shane, Senior Community Moderator
Hi @MDeKoeyer
I can understand why that’s frustrating, especially if the scanner used to let you choose whether the number was a Mobile or Phone Number.
Before assuming it’s a product change, I’d check a couple of things:
- Is this happening on every business card you scan, or only certain ones?
- Are you using the latest version of the HubSpot mobile app on iOS or Android?
I’ve seen cases where OCR behavior changes after app updates, so it’s worth confirming whether this is affecting all scans or only specific card formats.
If it’s consistently saving every number to the Phone Number field regardless of the card or device, that sounds more like a change in the mobile app’s scanning behavior than an issue with your account. It would be helpful if someone from the HubSpot team could confirm whether this was an intentional update or a bug.
Just out of curiosity, are you using iOS or Android? That might help determine whether it’s platform-specific.
hey everyone
the business card scanner is
Hi @MDeKoeyer,
While it doesn’t sound like that would fix it, still, have you gone through these troubleshooting steps? Troubleshoot the HubSpot mobile app
If the behavior stays the same, you can request from the product team that they change how it works here: https://community.hubspot.com/c/hubspot-ideas/59
It’s not always transparent why changes are made, unfortunately.
If you have access to workflows, you could set up a workflow that copies the value from the phone number to mobile phone number for contacts created through the mobile app / business card scanner (record source property).
Best regards
hey everyone
the business card sscanner is not working for me. i get this
Hey @games,
It looks like you might have tried attaching a screenshot, but I don’t see anything under where you say “I get this.” Can you clarify what you’re seeing?
Shane, Senior Community Moderator