Error when installing app

Developer Support APIs & Integrations
1

Hi

I’m installing app to an account and i’m getting the following error

Couldn’t complete the connection

Authorization failed because this account doesn’t have access to the scopes required by the app. Please contact HubSpot support.

2

Hi there,

It sounds like it may be a permission issue. Ensure that your user account has the necessary permissions to install apps. You may need to be an admin or have specific permissions granted by your account administrator. you can verify this by doing the following;

  • Log in to HubSpot.
  • Navigate to the account settings and check user permissions.

Alternatively , I would review the account audit logs to see if there is any specific/detailed error message related to the app install attempt.
I hope this helps.