Couldn’t complete the connection This account doesn't have access to some HubSpot features that are

Developer Support APIs & Integrations
1

Hello, I have an app installed - App ID: 1199612 (developer account).

I follow - “sample-app-checklist”

also available here:

Selected scopes - crm.objects.companies.read

But I am still getting the following error:

"Couldn’t complete the connection
This account doesn’t have access to some HubSpot features that are required by this app. Please contact the app developer."

I need to get an access token.

Why is it not working?

2

@mk1458

Hi.

>Selected scopes - crm.objects.companies.read

Are you set scope in app setting?

スクリーンショット 2022-10-27 12.51.04.png
スクリーンショット 2022-10-27 12.51.04.png1974×1144 336 KB

Thanks.

3

Hi @skimura thanks for your reply.

Yes I set the scope in the app settings. Install URL (OAuth) looks like this:

https://app-eu1.hubspot.com/oauth/authorize?client_id={xxxxx}&redirect_uri=http://localhost:3000/oauth-callback&scope=crm.objects.companies.read

4

Hi @mk1458

thaks for you replay.

App seemes to be added ‘scope’.

Does the install user have enough permissions?

If your can, try install app with admin user.

related post:

https://community.hubspot.com/t5/APIs-Integrations/Error-This-account-doesn-t-have-access-to-some-HubSpot-features/m-p/523108

Thanks.