Error Viewing Certification

Academy HubSpot Academy Support
1

I recently completed the Inbound Certification and was able to view it. My name did not show up on the certification so I went ahead and checked out my profile which had my first and last name blank. I entered my name, went back to view the certification and now I get following error message.

{"status":"error","message":"internal error","correlationId":"a6037f2c-d981-448a-a99d-05c2f7ad84d2","requestId":"a6de38e622ab3be94470137e158898f8"}

Please advise,
Thanks,

2

Hey @Aleister21 - we are aware of this issue and working on a fix. Can you send me the email that you took the certification with?

Thanks,

Julien

3

Hi Julien,
The email I used is Aleister.Narine@informa.com. Thank you for looking into this.

4

Hey @Aleister21 - Just a quick update that this should be resolved this week. Thanks for your patience!

5

I do see the certification now but my name does not appear on it. How can I address this issue?
Thanks,

6

Hey @Aleister21,

This article should help show you how to add a name to your badge: https://knowledge.hubspot.com/articles/kcs_article/account/can-i-change-the-name-on-my-certification-badge

Best,

Julien