Error, creating new E-Mails in Contacts: Could not open activity creation window

Smart CRM & Sales Hub Sales Email
1

Dear Community,
I have encountered an issue in which the CRM won’t let me send an E-Mail to a contact directly from the contact preview in the Contacts sheet.
When I press the Email circle the attached error shows up:

Screenshot 2024-09-04 at 11.17.36 AM.png
Screenshot 2024-09-04 at 11.17.36 AM.png2409×506 183 KB

Any help is appreciated! Thank you

2

Thanks for flagging this error @BRancaño -- I was able to reproduce this on my own account and I see our internal team has been notified. I will get back to you here as soon as I have more information! I appreciate your patience :blush:

In the meantime, you should be able to successfully send an email from the contact record itself.

Best,
Kennedy

3

Thank you for your response Kennedy! I await further information then, as this error pretty much slows down my whole workflow.
Contacting each contact through the contact record is a really slow process.
Thank you once again,
Bruno

4

Hello Kennedy,

I also have a user who is experiencing this exact issue. This seems to be the only user (that I know of) that is experiencing this in our organization. So I will patiently wait for a response as well. Thanks :blush:

5

Already fixed. Thank you

6

So glad to hear it is resolved on your end @BRancaño! Thank you for the update.
@Joe_Vegas_Tech -- are you still experiencing this? I still have an open case internally. If so, let me know!

7

Hi Kennedy,

I’ve checked with the user, and it it is working now. Thanks!