the email tracking is useful and good but - it also counts/tracks when i click on/slect/open the email that i sent - ie it counts when i open my own email. i want it to track when recipients open not when i open it - any answers?
Hi @JonDobson,
You can block self-open notifications by following these steps: Block self-open email notifications with the HubSpot Sales Outlook desktop add-in or Chrome extension
Hope this helps!
thank you!
i can see how that works in outlook desktop but what using 365 outlook on web - which what i mainly use?
jon
Hi @JonDobson,
As far as I know, this can only be solved with one of the extensions, as explained in the article above. I’m not aware of any fix for the web version.
Best regards!