I manually sent out email to my contacts on Hubspot and I want to see when the email is open, reply by recipient etc.
But turns when I open the email I sent on my Gmail, it count as a open, click or reply also, that surprised me
How can I make sure the email tracking for open, click and reply is counted only when recipient is done, and not from my side?
Otherwise, I have to force myself not to do anything on sent email on my Gmail just to see if the recipient throughly done any email acitivity which is troublesome.
I am experiencing the same issue with emails immediately displaying as Sent, but I am using the HubSpot Sales Office 365 add-in rather than Chrome (using a desktop version of “old” Outlook). I have been chatting with AI support and gone through all of the recommended steps. I’ve gone through the steps to block self-open notifications (basically made sure cookies were enabled and then adding my IP address to the list of blocked IP addresses) and i’ve turned off the Preview in my outlook Sent and Inbox folders. Emails sent from the HubSpot application behave as expected, but emails sent from outlook continue to track as opened immediately after being sent. AI support’s analysis was that it’s probably a problem with my security filter scanning the email images when it’s sent and I should explain this “nuance” to my users. I am championing for our Sales team to adopt HubSpot but if they feel they can’t trust the data that it’s providing, they will be even more resistant than they all ready are. Is there any solution to this tracking issue?
Thanks for posting! Since this thread is a bit older and already marked as solved, you’ll likely get better visibility by starting a new post focused on this specific tracking behavior. Feel free to tag me in the new thread and I’m happy to help you get it moving.