This is my first post as I’ve encountered a problem. About 2-3 days ago, my emails stopped showing when they are opened. I’m logged in, emails are tracking (they have the ‘tracked’ noted on them), but the orange ‘tracked’ doesn’t change to ‘opened’. I’ve read other discussions about this, but I don’t think it’s because the pixel is being blocked.
E.g. one email exchange has been going with a client since 4 Aug, with 28 emails in the thread, but the last three emails in the last 2-3 days are not showing as opened even though I’ve received emails in response. As well, when I open the extension to the right side of my screen, it shows ‘opened’; it’s just the orange ‘tracked’ that hasn’t changed to ‘opened’.
Other emails from other clients over the last 2-3 days are the same - none have shown as opened even though I’ve received responses. Any ideas?
Hey @DetailDevil, thanks for reaching out! It looks like you’re using the free version of HubSpot Sales, in which case you would be limited to 200 notifications per month. I’m wondering if that’s what’s happening here.
If that’s the case, you’re still able to send tracked emails and receive instant notifications, but your activity feed will not show those notifications until the first calendar day of the next month when your limit resets (more info in HubSpot’s Knowledge Base article here).
Hi, and thank you for your quick response. I don’t receive any
notifications at all; my issue is to do with the orange ‘tracked’ and
‘open’ within the email itself (below). When an email has been read, it
turns to ‘Opened’ - or it has done for the last few years I’ve been using
it, until 2-3 days ago. Is this the notification you’re referring to? Thank
you!
[image: image.png]
It doesn’t look like that image shared carried over properly, so I’m not able to see what you shared.
I think it would be worth reaching out to HubSpot support with the details of your issue, including:
When the issue started
Your browser and device type
The version of the extension (this probably goes without saying, but be sure you’re running the most recent version)
Screenshots of the issue
If you have a personal or throwaway email, it would also be worth sending a test email from your connected email account. If you can recreate the issue for HubSpot Support, that will hopefully be helpful in having them diagnose the issue!
Hi Jolle, just came across your answer to this, as I have been having the same issue. Is the 200 count for each open, even if the client opens the same email (for example) 5 times? This could add up fast, as even when I open an email I sent, it shows the customer read it again, when it was actually me. Thank you.
I don’t know how to close off this request, but none of the responses solved the problem. Nevertheless, given it’s now more than 2 years old, I’m happy not to receive any further replies. Thanks.