I’m currently a FREE user.
I’m finding that when a recipient opens an email message, HubSpot interprets this at 25+ opens. It’s as if by the recipient opening the latest email, all of the other trackers within each email in the thread trigger.
I’m 7 days into the month and have 55 email notifications remaining. I’ve sent out 10 emails this month. If one of my clients open another email from me, this feature is offline until next month. This is progressively getting worse and it’s a bit of a turn-off.
I’ve spoke with HubSpot support. They state that there is something going on, on their end. (Okay, can you reassign my allotted notifications?) “We can not at this time, but we’re going to look into this issue. If you’d like, you can upgrade your account to the Starter.”
As a new user and juggling very few clients at the moment, the email tracking feature is great because it’s nice to know when a recipient receives and opens an email. Unfortunately, I’m burning through these valuable notifications on account of an error on HubSpot’s end.
Anyone else experiencing this?
Is it crazy to think this is actually not a ‘glitch’ on their end, but in fact a sales tactic to get people to convert into a monthly subscriber?