Hi all,
I’ve been working with Hubspot in outlook for a week and it did automatically track every single email by default.
After restarting my laptop, I need to click on “Track email opens” and “Log this email to Hubspot” every time I write an email.
How can I fix this?
Also, I do not have the option to go to setting on the upper hubspot window to make the above options default.
Thanks and best regards,
Antonio
Hi @Afernandez
If it was tracking and logging by default before the restart, but now you have to enable both options for every email, it sounds like the add-in may no longer be remembering your preferences.
Just to clarify, are you using New Outlook, Classic Outlook, or Outlook on the web?
From what I’ve seen, the available settings can differ depending on which Outlook experience you’re using, which may explain why you don’t see the option to make tracking and logging the default.
If nothing has changed other than restarting your laptop, it may also be worth signing out of the HubSpot add-in and signing back in to see if the default behavior is restored.