Email Tracking w/ Multiple Recipients

Smart CRM & Sales Hub Sales Email
, ,
1

I sent an email to multiple recipients. As expected, it shows in the Hub that it was sent. A few hours later, it shows that it was opened. How can I determine which of the email recipients opened the message? I looked throughout each of the contacts and I cannot determine which recipient opened it.

2

Hi @jimprvym,

You can’t, unfortunately.. HubSpot’s email tracking is revolving around an invisible pixel, see here: Understand HubSpot Sales email open and click tracking | Knowledge Base

This pixel doesn’t know by whom it is loaded. It just knows that it is loaded.

Best regards!