When sending emails to multiple recipients, I understand that Hubspot cannot distinguish between who opens the email and just will say “someone opened email.” My question would be, is it possible to remove email open tracking from certain email addresses and not others?
Ex. If I am sending an email to a client and CC’ing my manager, I cannot distinguish who opens that email. Can I remove the email open tracking from my manager’s email address so that I know any open notifications are the client?
Is this achievable without disturbing any of their email tracking?
Hi @JDBell7966,
No, this is not possible, because you’re delivering just one email to multiple recipients: Understand HubSpot Sales email open and click tracking | Knowledge Base
This one email is prepared by HubSpot for tracking.
If you sent separate emails, yes, then this would technically be possible. With just one email, that one email cannot conditionally include tracking or not. It’s either one for all recipients or off for all.
You can think of this like letters. If you send one letter to an office of five people and one person opens it, you can’t tell from the opened letter who opened it. With five separate letters, to be opened personally, you could distinguish the openers by looking at the opened letters.
Hope this helps!