Email isn't logging

Smart CRM & Sales Hub Outlook Sales Extension
1

Hi,

I have a question regarding logging emails within Outlook desktop version with the Hubspot Sales plugin

I own a office 365 license which made it possible to install the Hubspot sales app into Outlook. Here you can find that app

See here a screenshot how I use Hubspot sales hub for this account. Works great. I’m not able to add tasks from within Outlook. Keep on reading…

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I have another Hubspot account, connected to a different domain.

I would like to have my co-worker log her emails in Hubspot. She doesn’t have a Office 365 account but she has a Office 2016 license. So I have tried installing the Hubspot desktop plugin app, explanation can be found overe here.

Everything installed well and this app does has more abilities, like creating a task within Outlook and so on.

Now the issue: I have selected to which deals the email and contact should be logged but the email just doesn’t show up in Hubspot, it doesn’t log. What am I doing wrong here?

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Should this be working without any issues?

Thanks for the help!

2

Hey, @airwolfke, Happy Monday!

Thank you for reaching out to our HubSpot Community and sharing the screenshot. It seems the issue may be related to compatibility with the Office 2016 license or plugin configuration. Please ensure the plugin is connected to the correct HubSpot account, logging settings are enabled, and the email address matches a contact in HubSpot.

Office 365 is also recommended, I will share below some knowledge base recommendations:

I hope this information helps,

Pam