When making an email with outlook 365, hubspot will track my email but not log it into the CRM. I have everything checked and this function was working Friday before I left work and I noticed it not working sometime Monday. Does anyone know anything about this?
Thank you
Hi @KDesJardin,
Could you confirm you’re meeting all requirements for emails to log? Understand reply-only email logging rules
Are you sending emails from multiple accounts in your Outlook? If so, one reason could be that you’re sending from an address that is not connected in HubSpot.
Best regards!
Everything meets the requirements. I did just delete everything and re download everything. And it started working, but now I can’t change the settings to log or track emails under the “Add-in” settings. I do have the “Super Admin” label for the business account. But atleast it is working now but I have no idea what changed.
Thank you for the quick response!