Please make the conversation status editable so that I can set up a workflow to close conversations.
I need this because I personally think your task management (sales hub) is a much better than the conversations view. The task management works better because I can keep navigating with the normal view and let’s us easily switch between contact, company, deal and ticket while still being linked to one task in the task queue. The normal contact and company cards give us much better context for answering customers, as I have experience too many times that the same contact has multiple conversation objects and I lose context.
However, it’s helpful that a conversations object is created whenever someone reaches out to us from different channels. Therefore, I would like to a) creating tasks based on conversations (works already). However, I would like for b) the conversation status to be changed from open to closed once the task is completed.
I have set up a workflow for this, but it’s not possible to complete because the conversations status is a read-only parameter.
Please advise.