Hi, please could you help delete `redacted` - email should be `redacted`.
I created a developer account and a test account then deleted both. But afterwards, when trying to create a new account under the same email, I receive a `Looks like you already have an account email`. Upon attempting to login, I get another error: `We couldn’t find an account that matches those details`. Thanks :)!
@vivianli , happy Friday!
Thanks for reaching out to Hubspot Community 
Are you able to confirm that you followed these steps when deleting the developer account? If so, is it possible that user email address is a user on any other HubSpot account? If not, you might need to delete the user account before being able to create a new developer account. Another troubleshooting step you could try is to clear your cache and attempt to create the developer account under the email again.
If you continue to have trouble with this after those steps, it’s possible we may need to open a further invesitgation into the behavior.
I hope this points you in the right direction!
All the best,
Elyse
Hi Elyse,
Thanks for your help - confirming I followed those steps - I believe I deleted one account before the other. I actually can’t login to the account at the moment (issue above) to replicate these steps.
I tried logging in on the links below - was there another login portal I should try for the users?:
When trying to login, it sends me to my authentication device (HubSpot app on mobile phone) which pops up with the error ‘We couldn’t find an account that matches those details’. I also tried clicking through to `Lost my authentication device` but reached another error ’
We were unable to send a recovery email due to a service issue. Please refresh the page and try again.'.
I did try to clear my cache and reattempt login on a different browser but still got the same results.
Thank you!