When I create a deal and add the contact to the first stage. the deal close date comes up? Are we supposed to put the date that the customer moved to that first stage in there?
Hi @Anonymous,
The close date is the date that you’d expect the deal to be moved to closed won. For example, if a company reached out to you about your products and services and they say that they’d like to purchase within the quarter, you would set this to Mar 31.
Adding this close date is very useful for reporting and forecasting. You won’t always know the exact date but it’s also a good sales exercise to regularly question when a deal might close and which actions could be taken to either guarantee that date or move it closer to now.
Best regards!
So is the physical date you change the stage to a stage other than deal won is the date that HubSpot will note the contact moved to a certain stage?
And the deal closed date won’t be the date a deal is won until you move the deal stage to “deal won”?
Hi @Anonymous,
Could you rephrase this? I’m not following:
@Anonymous wrote:
So is the physical date you change the stage to a stage other than deal won is the date that HubSpot will note the contact moved to a certain stage?
What do you mean by physical date?
Generally, you should always have a close date even when creating the deal. You can consider this to be the expected close date. Again, if you’re expecting a deal to close within the quarter, you should specify so once you have an inkling when that might happen. You don’t have to but it’s best practice for forecasting.
When the deal eventually closes and is moved to Closed won or Closed lost the close date will update corresponding to the date when that happens.
Best regards
Hi Karsten! If we only want to use “close date” for deals that are actually closed, and not to be used as an expectation - is that possible?
Right now, we have it setup that when you update the Deal Stage to Closed Won / Lost, the Close Date is a conditional property that is required. I basically want to do that in reverse. If someone inputs a Close Date, can we make it so they have to update the deal stage to either Closed Won or Closed Lost? I.e., we don’t want any deals that are in Deal Stage “Prospect Meeting” with a close date.
Thanks!
You can turn off the automatic close date by following the instructions here https://community.hubspot.com/t5/HubSpot-Ideas/Disable-default-closed-date-on-deal-company-contact-level/idi-p/21210