We are a group of 5 using the “daily digest” feature available through the Hubspot CRM. Two of us get the email every day saying what the tasks for the day are, one gets sporadic notifications whilst the final two receive nothing.
We’ve done the standard cache clearing, logging on and off, unselecting the notification tick and then selecting it again but nothing seems to bring it back into whack.
I was advised by online chat that I should post this on here for experts to look into this fault, any help is appreciated.
Hi @MThomson09! Welcome to the Community-- happy to have you here 
Sounds like you have done a lot of initial troubleshooting--thank you so much!
You mention unselecting and re-selecting the notification tick, so I assume all of you have verified that the Task daily digest is enabled for all 5 users. Another important note of this feature is that you must have completed at least three tasks in the past 17 days to receive upcoming task digests. (KB)
Could you verify that all 5 users have marked at least 3 tasks completed in the last 17 days?
Best,
Kennedy
@kennedypthank you for this - I can confirm that it was myself who originally raised the issue from Marks PC as he was having some difficulties I was working through when he was out of office. I can confirm that having checked with 2/3 users which are having issues they have closed these upwards of what the minimum need is before you mentioned it and then in one swoop after you mentinoned it (for good measure) unfortunately no change.
Typically any notification issues like this would be best resolved with support since they’re tied to unique account settings. I reviewed your previous conversations with HubSpot and it looks like you chatted with Sales as opposed to Support.
With Mark’s email, you’ll have access to HubSpot Support, so I recommend opening a ticket for a more thorough investigation. The Support team can access your account from the backend to get a quicker resolution.
Feel free to DM me if you have trouble getting connected and I can assist!