I’ve been experiencing an issue with the Salesforce sync settings in HubSpot. Currently, when I update a record’s property in HubSpot. it also gets updated in Salesforce. However, I would prefer this to only work in the opposite direction, from Salesforce to HubSpot. I’ve double-checked Auto reply https://www.gbgenie.com/gb-whatsapp/ Hide Online, Last Seen Status the integration settings and they seem to be set up correctly. Is there a way to adjust the sync settings to prevent updates in HubSpot from affecting Salesforce?
Hello @sindhuagarwal, thank you for posting in our Community!
Could you please provide us more details on how it is set up currently in your Salesforce sync settings? Learn how Salesforce accounts sync to HubSpot.
To our top experts @TomM2 @LaurenRyan @Josh any recommendations to @sindhuagarwal matter?
Thank you,
Pam
For the fields that you do NOT want HubSpot to update, ensure the field mapping is set to Always use Salesforce. When the native integration is installed, you cannot do a true one-way integration. HubSpot has to be able to create and update either Contacts or Leads in Salesforce. But, you can lock down certain fields to Always use Salesforce so HubSpot cannot set them.
And, if you want to update fields in HubSpot to have a different value than is in Salesforce, you will need to remove the mapping for that property entirely. You can either have HubSpot or Salesforce accept the most recent value - or the Salesforce value can overwrite the HubSpot value. You can’t have different values ongoing in synced property.