Currently, the customer portal - ticket details page shows only the recent conversation and it is good to have an option show …
All conversations related to ticket
Ticket details submitted by the customer
Hey @SRaj43,
I’d love to help you out here (especially because I know of a good customer portal app). Could you go into more detail on this? I thought any emails made on a ticket would show up in the portal.
Best,
-David Staat
Hello! I wanted to mention that I contacted HS Support for this matter, and they helped me understand that if you reply from the inbox (conversation), the customer can see the whole conversation. But if you respond inside the ticket record by clicking reply in the email activity, it happens as you explained there.
Hope this helps!
Hi, @FAmador Thank you for sharing this information, it helps!