I can see that Hubspot recently lunch the new customer portal version but there was no way to change the template so we can’t customize the layout. Please work on this so we can change the template and update the brand style guide here.
Thank You!
I am surprised to find that I can customize the layout and branding of the knowledge base but not the customer portal, and that the customer portal doesn’t then at least inherit the branding of the knowledge base. This is very unfortunate and looks sloppy in front of our customers.
agree - very much needed
Hey @APatel29,
I’m David from the hapily support team. If I understand your use case correctly, you need to be able to customize your tickets and customer portal? If that’s the case, we have a Customer Service Portal app that would help! We just launched a new feature that allows users to customize what ticket properties their customers see. You can even change the portal itself with your own personal branding. Check it out here.
If you have any questions, feel free to reach out. I’d be happy to hop on a call with you!
Best,
-David Staat