Hey guys!
I would like to ask for help with establishing an automation process for contact with customers in case of discrepancies in feedback surveys with Slack.
How can I set up an integration between HubSpot and Slack, when the customer places a new submission with a bad rating, I want to get a custom set message on my slack channel with the link to the client ticket.
Is that possible? 
Thank you.
BR,
Mateusz
Hello @MŚnieżek, thank you for posting in our Community!
You can set up an integration between HubSpot and Slack to automate the process you’re looking for. Here’s a knowledge base with more information.
You can create a workflow triggered by a new submission with a bad rating in HubSpot.
I want to invite our top experts @danmoyle, @TomM2, and @Jigar_Thakker any recommendations for @MŚnieżek?
Thank you,
Pam
Hey there @MŚnieżek and welcome to the community!
Here’s a Feedback submission based workflow I created with the trigger “Feedback sentiment” is a specific level, and with Slack connected, I’m sending the message to a specific user (myself) and also to a channel (my team’s channel).
Hope that helps!
Hi Dan,
Thank you so much for the reply and all the information. Highly appreciated Could you also point me where I can find the tab you shown me on the screenshot above? Can’t find it. Thank you!
BR,
Mateusz
Hi Dan,
Thank you so much for the reply and all the information. Highly appreciated. Could you also point me where I can find the tab you shown me on the screenshot above? Can’t find it. Thank you!
BR,
Mateusz
Hi @MŚnieżek - that’s the Workflows tool in HubSpot. Just create a Feeback-based workflow, and you should see the trigger shown in the example.
