Cookie bar on subdomain

Developer Support APIs & Integrations
1

Hello,

I’m working with an advertising agency who are creating a landing page for us on a sub domain. We want to have the same HubSpot hosted cookie banner as our website on the landing page. However, even though I’ve duplicated the cookie banner and kept all the settings the same, the agency is telling us that it is not returning and that cookies are denied. On the cookie banner on the main website, you can opt in our out of appropriate categories.
Has anyone experienced this issue or know why this might be happening?
Thanks in advance.
Dan

2

Hi @dannoutch!

Have you verified the subdomain shows an active policy in the settings outlined in this Knowledge Base article?

Additionally, if you are using a cookie-blocking extension, you may see a blank page on the Cookies tab. To resolve this, turn off the extension or use an incognito window. If you still see the same issue, could you provide a link to your landing page and regular website page?

Best,
Kennedy