Hey everyone!
Is there a way to check if a contact is in a workflow twice? (Or is this even possible?) One of our team is in one of our workflows and received 2 emails this morning at different steps. I was thinking it might be 2 different emails, it’s a longer workflow and not sure if the same email can be enrolled twice.
Thanks for your help!
Parker
It’s possible for someone to be in a workflow twice, but it’s typically where there is an alias or something else in play. Can you review the emails from this colleague and also the activity log for their record and workflow?
Yep that’s totally what happend, after they checked it was a another email that forwarded to the other inbox!