Duplication of workflow activity in contacts

Marketing & Content Hub Lists, Lead Scoring & Workflows
1

Hi there,

I couldn’t find exactly the right answer but in my activity feed for my contacts I am getting a lot of duplications in particular for workflow activity.

Is this a duplication or is something running twice?

THanks,

2

Hi @liamkelman

Can you please share the screenshot of workflow to identify what exact problem is ?

Thanks!

3

Hi @liamkelman

+1 on @GRajput’s request for a screenshot. From the top of my head, two things are possible:

  1. HubSpot logs enrolment and completion of a workflow as a standard, and depending on what happens in a workflow this might within a minute or two and then looks like duplicate workflow activity, when in fact it is expected behaviour.
  2. If you have re-enrolment active then contacts can enrol multiple times in a workflow.

I hope that helps.

Frank

4

Hi Gaurav,

Please see below. Thanks for the help.

Screenshot 2023-09-13 at 14.28.50.png
Screenshot 2023-09-13 at 14.28.50.png1110×146 47.7 KB

5

Hi @liamkelman

As I suspected, this is expected and not a duplication.

HubSpot logs the enrolment and the completion of a workflow as a standard, and depending on what happens in a workflow this might within a minute or two and then looks like duplicate workflow activity, when in fact it is expected behaviour.

Frank

6

Hi @liamkelman

Please share the screenshot of WORKFLOW from top to bottom

Thanks!

7

Hey, It’s possible that the workflow activity is triggering twice for some contacts. Check your workflow settings to ensure there are no accidental duplicates or loops in your automation logic that could be causing this issue.