Connecting AI chatbot

Developer Support APIs & Integrations
1

Hi there,
We are working on our own AI chatbot, and I’m looking into the specific ways in which we can seamlessly connect it to our existing HubSpot CRM. It’s crucial for us to be able to check the availability status of our agents, access and update contact information, and implement automated ticket submissions in situations where no agent is available.

Looking forward to hearing your thoughts.

Thank you!

2

Hey @BNeelshen just FYI HubSpot does have native tools to handle agenct availability, but if you want to use third party tools then you’ll need to use an api to pull that information from HubSpot.

Service Hub APIs are still quite limited but these might help:

conversations/chat widget sdk

inbox & messages api.