We’re utilizing multiple chatbots within a single account to offer product experiences and address queries. For specific reasons, we’re not prompting our new and existing customers to provide their names and emails, resulting in conversations labeled as ‘Unknown Visitors’ in the inbox, with each conversation sharing this title.
Is there a feasible solution to assign a common title to all conversations originating from different chatbots?
Hey @AMurugan any contacts who do not have a cookie that is associated with a contact record in HubSpot will come through as “unknown visitor” theres a great post on this here. At the moment the only way to have a visitor name here is to capture it within the chatbot, or capture it in a form prior to the chatbot so the cookie is associated with the contact record. There’s no way to programatically change the title.