I’ve installed the ChatBot on a website that requires my users to log in. Once they chat with me, it’s showing ‘Unknown’ instead of their email or contact name. Is there a way of having it pick-up the contact?
Hey,
You can use the identify method to avoid asking for the user’s details when they are writing to you. As I know, there is still no easy way in HubSpot to do it.
Hi @tverdokhlib1,
I hope that you are well.
Thank you for sharing!
Have a nice day!
Bérangère