Identify a contact in Chat

Gone through all the forums and pages but still the contact is not created in the hubspot account . Below is the
code snippet. Please let us know what is going wrong here . (Note: This website is not a single page website.)

Summary

<script>
 var _hsq = window._hsq = window._hsq || [];
 _hsq.push(["identify", {
 email: '@User.Identity.Name'
 }]);
 _hsq.push(['trackPageView']);
</script>

This is resolved for us. We think it was related to IP filtering

What is IP Filtering in hubspot?