I have a problem with the chatbot and hope you can help me:
Although I have selected “custom branding” and set the name of the company and logo under Chatflow --> Display --> Chat Heading, as soon as an employee replies to a chat message, their personal picture and name is displayed. The chat then changes from the “custom branding” created in the chatflow to a personal branding.
However, for privacy reasons, we do not want to display the names (and photos) of the respective employee in the chat.
What am I doing wrong?
Regards
Hey @ElCompe
Welcome to the Community.
I was investigating and this is normal behavior, as soon as a user takes the chat or the system assigns the chat, it will display the user’s name and profile picture that they have in place.
A workaround for this could be the users change their picture profile to a logo picture or something similar. I’d also encourage you to upvote and share your feedback on this idea in our Ideas forum. You can find more information about how the ideas forum works here.
I hope this helps
Thanks
Sharon
Hi @ElCompe,
There is now an option available on the display tab, when creating a chat, that can be selected to allow company branding to override displaying individual user information. This link will take you to the KB doc that confirms. I’ve also included screenshots below:
I hope this helps you, or future users with the same question. Happy Chatting!
Hi @CivilianAmelia hope you are doing well!
Thanks for sharing 
Best,
Diana
w. 