Hi!
We have a chatflow setup for a client on FB Messenger.
Most of the messages are not pulling in to the Inbox section though! Why would that be?
Is there a way to customize error messages? They keep popping up even once we respond from Messenger which frustrates the user.
Any help will be greatly appreciated.
Thanks!
Hello @KStrydom did you had another HubSpot account that this facebook was connected to? Is the message showing in Facebook but not in HubSpot? The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Also about editing the facebook error message,
I was able to find this post in the HubSpot Community Ideas forum. Upvoting here will alert our Product Team to the popularity of this request. Doing so will also auto-notify you if/when this functionality becomes available within HubSpot. You may read more about how that review process works here.
Hi! Thanks for responding!
Replied to that idea post & upvoted 
No other Hubspot accounts are connected - the code is on the site, and it’s the only Hubspot code on the site. But I did find the “Bots” bit in the Inbox so I see I was looking in the wrong place.
Not super intuitive that!
Thanks