Was refer by the support team to leave my request here.
The Facebook Messenger bot trigger an automatic reply "I'm sorry, I didn't get that. Try again?" when the user tried to enter an open response that is disabled in the chatflow question.
There is currently nowhere to change the automated that error message - at times it doesn't make sense to the chat flow which doesn't reflect well on our brand and chat with our customers.
I hope soon there will be this feature to let us set the logic and adjust the error message accordingly.
I would also like to have more control over this. A lot of our users type in responses that trigger this message.
Also really interested in this!!
Amen to this idea! I would be great to have an error option box for each message. Because as mentioned, "I'm sorry, I didn't get that. Try again?" doesn't fit with each scenario.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.