Certificates did not migrate properly

[Stephan]

I transferred my Academy progress from one address to another. The courses came across and both show as Completed on the new account. The certifications did not, and they are still attached to the old address. I will send both addresses privately.

Portal on the new address: 149201309, EU data centre

The two certifications are Revenue Operations and Sales Hub Software. Both are still live under the old account:

HubSpot Academy

HubSpot Academy

I then tried to regenerate the Revenue Operations certificate again on the new account, and the result screen said:

“Exam passed but award not generated. You passed the Revenue Operations exam. But we were unable to generate your award. Please try refreshing the page and if the issue persists, please contact support.”

Refreshing the page does not change anything, and My profile on the new account still shows no achievements.

Could you either move both certifications across, or generate the award for the exam I have just passed? I have access to both mailboxes and can confirm from either side.

[stassey]

Hello @Stephan,

Thanks for reaching out here. To look further into the transfer process for you, would you mind sending me a DM with the old and new email addresses? From there I should be able to confirm the current progress of the courses/ certifications you’re looking into.

Looking forward to your response!

Sam, Community Manager

[Stephan]

Thanks Sam. I cannot send a DM: my account is still at trust level 0 on the new platform, so the message button does not appear anywhere. Could you message me first? I will reply with both addresses straight away.

[stassey]

Hey @Stephan Thanks! Just sent you a DM

Sam, Community Manager