Request to transfer certifications from deleted account to new email address

Academy HubSpot Academy Support
1

Hi HubSpot Support Team,

I need assistance transferring my HubSpot Academy certifications from my deleted/previous account to my current account.

  • Current Account Email: (email 1)
  • Previous Account Email: (email 2)

Since my previous account is deactivated/deleted, I am unable to perform the self-service transfer within the platform. Could you please help me link and transfer my completed certifications manually to my new email?

Thank you!
Sevda

Moderator note: For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.

3

Hey @sevda8kale,

Thanks for reaching out!

I’ve taken a look at your two accounts and transferred everything to your current email address. Any transferable certifications have now been moved over.

For complete details and to review a few specific limitations, feel free to check out our Knowledge Base article: :page_facing_up: Transfer Academy certifications to another email address

Hope this helps!

Sam, Community Manager

4

Hi Sam, thank you!

The course shows as completed, but when I open it, it says: ‘Exam passed but award not generated’.

Could you please trigger the award generation for Content Marketing (ID: 617de64e457f459d898fe11a71fcfa41)?

Thank you!

5

Hey @sevda8kale!

Thanks for the quick response.

I took a look at the Exam and can see that you previously passed this. You should be all set now as it looks like the certification has loaded/generated.

Hope this helps!

Sam, Community Manager

6

Thank you for your help, Sam!

Everything works perfectly now.

Have a great day:)