Can't find server ???

Service Hub Knowledge Base Tool
1

I’ve set up an extensive Knowledge Base in the service hub but clicking on any search results, or “view article” links generates a “can’t find server error”.

How do I set up that server for my Knowledge Base?

2

Hi @jkenny1,

Thank you for reaching out to the Community!

Have you already set your Knowledge Base domain?

If you’ve already done that, I’d recommend to get in touch with our technical support. You can reach out to them via the Help button in your HubSpot account. They’ll be able to have a closer look at your KB settings.

I hope this helps!

Cheers
Mia, Community Team

3

Cheers Mia, I have not set my domain… I’m flying blind… Is that just the name of our corporate landing page, along the lines of e.g. Http://www.xyz.com
Would I need to do anything at my end with our corporate website admin?

4

Got it, thank you for confirming! Yeah, that would be the address of your corporate website!

In order to connect your website domain,

  • click the settings settings icon in the main navigation bar.
  • In the left sidebar menu, navigate to Website > Domains & URLs and click on Connect domain.
  • The guide will lead you through the next steps & you will be able to select the Knowledge base under the Content type option and add your corporate website address.
  • You might need help from your IT department with the last step though, where you need to verify your hosting setup. Instructions can be found here, but feel free to chat with our support team for real-time assistance if you’ll have any additional questions.

I hope this helps!
Cheers
Mia, Community Team

5

Excellent guidance. Thank you. Have a lovely weekend.

6

You’re very welcome @jkenny1!

I wish you a wonderful weekend as well! :slightly_smiling_face: