Is this email address that you’re trying to invite in use anywhere in HubSpot already, e.g. as a team email channel in a conversations inbox? That’s one reason I could see as HubSpot doesn’t allow the use of individual email addresses for team purposes and that could throw the error.
- Not used in any place before, it is a newly created email address.
- After I created, I did ask her change to this new email address thru her
profile (this is the only place used)
- But failed
- That is why I removed her from the CRM account, then added her back with
the new email
- Still failed and things are getting worse until the CS also cannot
settle.
In that case you’re likely able to solve for this permanently by clearing cookies/cache and disabling/enabling your browser extensions one by one. One of them is probably causing the issue.
Hi @Sinno ,
Seems like a strange issue. May be a bug. It won’t happen untill and unless the same email address is being for another user.
If you have removed the user, open your HS account on a incognito tab or a different browser and then add the user. Or clear the cache, hard refresh the tab and then add the user.
Hope this helps!
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Thanks and Regards.
