I am not able to change my email for my account. (Backstory) Started a new job and I had a work email created for me to use for HubSpot. My employer tried to invite me through HubSpot using that work email and I would never get the invite (To be clear, the email works for other sites and I check the junk and spam folders). After a couple of attempts, they sent the invite to my personal email and it worked. I set up HubSpot and I am trying to change my email to my work email and it will not change because it says there is another account using that email. I contacted I.T. and they stated no account is using that email and should work. Has anyone dealt with this or have any suggestions?
Hi @KFlieth
I received your email thank you! Looks like the system still has this email as a user, probably from when it was added to your account the first time, and not verified.
We have a process that should work. Could you follow these steps:
- With this user (gmail.com), please add your work email address as a user in the portal - I have looked into this and your work email had previously bounced with a ‘user does not exist’ error, which was probably when your email address was not completely activated just yet, when this user was added to your accound. This was why you did not receive the invitation email. I have unbounced this address and that should work now. If not, please follow these steps.
- Then, please log in with the new user with your work email & initiate an email change from your work email to a different, third email address. (another gmail, for instance)
- Confirm the email change, so the new user is now using email C. Work email is no longer in use.
- Please log with the first user (gmail.com) & initiate an email change from gmail.com to work email.
Let me know if you need help
Thank you!
Best
Tiphaine
Hi! I’m having a similar issue, but this won’t resolve it for me.
I opened a HubSpot account with my email, but tried to change it to our team email. It wouldn’t work despite trying several times. I finally got frustrated and deleted the whole account and started over with the team email. Hubspot said that email was already associated with another account (the one I had deleted). I restarted the account with the original email. I’ve tried adding the other account as a user and it won’t work. I’ve tried incognito windows and that doesn’t work. It seems like there is no way to change my email. Can you help?
Thanks!
Hi @RFK2021
Thank you for reaching out.
You say it won’t work when you try to add this new email as a new user in your new portal, what happens exactly? Can you send me a screenshot?
Thank you
Best
Tiphaine
I was actually able to make a new account. Thanks!