Hi,
I’ve tried to create a chatbot for collecting information from our website visitors, which shall serve as an alternative for the traditional contact form for lead capture.
Basically I want the collected information to go to our sales team as a task.
However I can’t seem to publish this chatflow to our website and I can’t figure out what I’m doing wrong.
I’ve created the chatflow (and set it to Inbox), I’ve connected it to an already existing workflow, I’ve set the target for our website (all pages) and activated it in the right corner, but it won’t show on our website.
Hope some of you can help.
Mikkel
Hi @mikkelkumler,
Could you please go through these troubleshooting steps? Troubleshoot chat widget not appearing on website pages
Best regards!
Hi, @karstenkoehler
Thank you for the quick reply!
I’ve just gone throughly through the list and there were some minor adjustments to make, so thanks for that!
But it still didn’t solve the problem, unfortunatelly.
I’ve looked at our account again and I stumpled uppon two things that I think could cause this issue:
1. The channel is not connected to an inbox. I can’t seem to connect the chatflow to an inbox. Do I need to that, if the only intend with the chatflow is to create a ‘lead’-task for the sales team?
2. We already have a ‘Help’ function on our website from Zendesk. Does this overrule the chatflow in some way?
Br, Mikkel
