Cannot delete custom property

Smart CRM & Sales Hub CRM
1

Hello,

I’m new to Hubspot CRM. I imported a CSV and in the course of the import mistakenly added a property twice (Street Address 2, and Work Street Address 2). I now want to delete the “Work Street Address 2” but the Delete button is grayed out in the interface.

See attached screenshot.

2020-01-23 10_19_25-Property settings.png
2020-01-23 10_19_25-Property settings.png667×635 27.8 KB

How can I delete this property, please?

2

Hi @atsaloli

You must type “1” to able the Delete button.

Somethimes to delete also, the field will show one number or letter, and you need type this numbers or letters to able the button. I think this is to protection, because forcing you to type to delete, that is, not deleting something by clicking unintentionally.

Did this post help solve your problem? If so, please mark it as a solution.

Best regards! :slightly_smiling_face:

3

Thank you Daniel! Yeah, that was it. I didn’t type a “1” in it because it already had a “1” in it. I had a similar issue trying to delete two contacts. See attached screenshot. Personally I think it’s a bug in the UI. Thanks for your help!!

2020-01-23 10_43_08-Contacts.png
2020-01-23 10_43_08-Contacts.png668×667 34.4 KB

4

In this case, it asks you to confirm the number of contacts that will be deleted. There will now be 2 contacts, so you asked to enter the number 2.

Glad to have helped. :slightly_smiling_face:

5

Yeah, now it all makes sense. :slightly_smiling_face: Thanks!

6

Hi,

I am new to Hubspot and I have also added two properties in error which I want to delete.

I tried as you have suggested below and all that has happened is that I have added another two properties!

Where should I be putting the 1 or the 2?

7

Hi @Moreiramusic,

If you are still stuck with this issue, can you please share a screenshot of where you are getting stuck?

Thank you,
Jenny