I am a solopreneur using Sales Pro. I don’t have a separate department to manage the platform and roll out custom fields, filters, etc… I am also someone who understands how a sales funnel ‘should’ work versus how it actually plays out in real life. NOTE: They can be very different!
I use Breeze often to ask how to do something in a very logical way but at least 50% of the time it tells me, “You’re right, that should be easier but here’s a workaround to accomplish that task”
Then it offers to write a suggestion for me to post as an idea for feedback or to submit it to customer support.
When I say, “Wait, you agree it’s more difficult than it should be” or “So you agree that this is a UX oversight and should be fixed” and suggest that it should be able to submit the issue directly as a proven needed fix, it tells me, “Sorry, I can’t do that”.
It would be really great if your AI/Breeze programmers added the ability to have the AI engine actually ‘ping’ the platform managers, “Hey, this is an issue that’s popped up and it should be looked at” instead of having your users spend an hour troubleshooting something, finding out it’s not possible, and then being told, “Yeah, you’re right… you can submit it on your own.”