Here’s the scenario:
A ticket gets automatically created from a conversation after a user replies.
The ask:
Is there a way to automatically assign a ticket owner to tickets created this way?
Hi @DStaat,
Yes, in a Service Hub Professional or Enterprise subscription this can be done with workflows. Here’s a workflow draft: Create workflows
Best regards!
Hey @DStaat
if you are creating automatically tickets
you can assing in the same process the owner of the ticket
this way it will be assign.
If its created from a form in the inbox
you can assign the owner there
If you dont have this option
you can do it with a workflow.
hope this helps