Associations limit

Smart CRM & Sales Hub Account & Settings
1

Hi. I’ve recieved an email from HubSpot that reads:

" Your association CONTACT_TO_EMAIL has a maximum limit of 10000 EMAIL associated per CONTACT.

The following CONTACT objects have exceeded the limit of CONTACT_TO_EMAIL associations: 551."

The contact in quastion has 3 emails associated with it, and 2 companies.

I recieved an email a few hours beffore, saying the limit was almost reached.

The only thing I’ve noticed is that the emails this contact is sending from its Outlook account are not being registerd in Hubspot in this contact’s page. But they are in the page of the contacts to whom the emails are being sent.

The person I spoke to in the chat bot said they had no idea what this email/error was about, and no idea what this 10000 limit is, since it not refered to in the email as a daily limit, and the the problem was not solved (the emails sent are not in the contact’s page) the next day.

I was told to ask for help/explanation here in the community, because my companie’s account is free and so they have no tecnical team to help (I was talking with someone from sales).

Can anyone help me understand what this is about and what is a contact_to_email ??

2

Hi @MCampelo,

This sounds like unexpected behavior and I’d recommend reaching out to HubSpot technical support. Community members will very likely not be able to help here.

Best regards!

3

Hey @MCampelo ! It’s difficult to say what might be occurring if you’re only seeing a few emails on this contact’s record; however, HubSpot does limit how many engagements/activities you can have associated with a single contact. That said, this note from here says that Emails are excluded from these limits.
This is something that HubSpot will have to resolve for you. Perhaps the Sales team can escalate this up to the developers.

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4

Hey @MCampelo

this a message from the API limit

that shows what Trujay sent you that is explain in the HubSpot Products Catalogue.

Here is the proper developers documentation also.

So, recaping, if someone from your company is putting someones email in cc or bcc always, I’d suggest to stop doing that, and simply sync the emails into HubSpot to the proper contact record (without cc’s)

Hope this helps.

5

Is there a way to purge the associations with a user who has cause one of these warning to pop up?